Emergency repairs – where there is a serious danger to property or persons, for example, major leaks or flooding, insecure windows or doors, being locked out or a complete loss of electrical supply.
Urgent repairs – a loss of heating or hot water, leaking pipework or wastewater blockages to sinks and drains.
In these circumstances, we aim to attend and make safe within 24 hours at the latest. Any follow up repairs will be scheduled when staffing levels allow.
To report a fault needing an emergency or urgent response please email us at email@example.com and provide as much information as you can, including the location of the problem and whether you or a neighbour will be present to allow access if your Site Assistant is not available. It would also be very helpful if you could send a photo to show the fault, both in close-up and at a distance.
All other routine maintenance repairs will be logged and we will let you know when the repair can be carried out.
Be assured that all contractors visiting your accommodation will use sanitising gel and wipes and will either clean their hands before entering your home or wear disposable gloves. They will also ask you to remain in another room or at least two metres away from their work area to minimise contact.
We realise that these changes will cause inconvenience but do ask for your patience and your help to make sure we can keep all our tenants and contractors safe.