This procedure is to be applied to student complaints that have arisen from lettings and occupation within the properties owned and controlled by the University and used for Graduate Accommodation, managed by the Graduate Accommodation Office (the Office).
The University treats any complaints about its accommodation, the management of its accommodation or a member of the Graduate Accommodation Office very seriously. We hope to resolve these to your satisfaction as quickly as possible.
The relationship between the University, acting as a Landlord, and their tenants on the estate are governed in the first instance by the tenancy agreement and any legislation applicable to that agreement, resident’s handbook and policies. From time to time, the Office will put forward Regulations that apply to property within the estate. These documents govern the relationship between the two parties.
However, where the tenancy agreement and/or Regulations do not put forward a clear solution to the problem, we ask that you visit or contact the member of staff who delivered the service you are dissatisfied with. The member of staff will work with you to find a satisfactory resolution. We will aim to resolve your issue within five working days.