Maintenance and repairs

Report all maintenance issues to your site assistant in the first instance. Please, do not undertake or arrange repairs yourself.

If you are unable to contact the site assistant, please get in touch with the Graduate Accommodation Office.

Emergency out of hours

For emergency out of hours repairs, contact Security Services on +44(0)1865 272944.

Access for repairs by University staff/contractors

The team will endeavour to give you 24 hours’ notice prior to any contractor or maintenance staff entering the property, except in the case of emergencies when access will be undertaken without notice.

Contractors for maintenance and repairs will be granted access to sites from 9 am until 5 pm

Maintenance response times

Target Maintenance Response Times: Target Standards of Service:

Emergency Repairs – When there is serious danger to property or persons,

for example major leaks or flooding, insecure windows or doors, being locked out, complete loss of electrical supply.

3 hours

Urgent Repairs – For example, loss of heating or hot water (may be upgraded

to three hours for vulnerable groups), minor plumbing leaks, blockages to appliances, sinks or drains.

24 hours
Routine reactive repairs – For example, adjusting doors, clearing/leaking guttering, minor internal repairs 21 days
Lifts—Repair to lift works will rely on the use of specialised staff from the lift maintenance company.
The timescale for such repair can be difficult to predict and may be dependent on the availability of parts.
28 days

 

Damage to the Property

Please report any damage in your property to the site assistant as soon as possible. Damage caused by the tenant or guest(s) of the tenant may result in a charge for the cost of repairing or replacing the damaged item. The same applies to any damage to the University’s furniture or contents.

 

Safety first

Under no circumstances must you undertake or arrange repairs yourself.

 

Tenant Handbook


View the handbook here

DOWNLOAD

Contact us


Graduate Accommodation team

+44 (0) 1865 2 80923

graduate.accommodation@admin.ox.ac.uk

Our offices are open Monday to Friday 9:00 - 17:00