What to do and who to contact if something is broken or not working properly
Report all maintenance issues to your siteassistant in the first instance. Please, do not undertake or arrange repairs yourself.
If you are unable to contact the site assistant, please get in touch with the Graduate Accommodation Office.
Emergency out of hours
For emergency out of hours repairs, contact Security Services on +44(0)1865 272944.
Access for repairs by University staff/contractors
The team will endeavour to give you 24 hours’ notice prior to any contractor or maintenance staff entering the property, except in the case of emergencies when access will be undertaken without notice.
Contractors for maintenance and repairs will be granted access to sites from 9 am until 5 pm
Maintenance response times
Target Maintenance Response Times:
Target Standards of Service:
Emergency Repairs – When there is serious danger to property or persons,
for example major leaks or flooding, insecure windows or doors, being locked out, complete loss of electrical supply.
Urgent Repairs – For example, loss of heating or hot water (may be upgraded
to three hours for vulnerable groups), minor plumbing leaks, blockages to appliances, sinks or drains.
Routine reactive repairs – For example, adjusting doors, clearing/leaking guttering, minor internal repairs
Lifts—Repair to lift works will rely on the use of specialised staff from the lift maintenance company.
The timescale for such repair can be difficult to predict and may be dependent on the availability of parts.
Damage to the Property
Please report any damage in your property to the site assistant as soon as possible. Damage caused by the tenant or guest(s) of the tenant may result in a charge for the cost of repairing or replacing the damaged item. The same applies to any damage to the University’s furniture or contents.
Under no circumstances must you undertake or arrange repairs yourself.