How do I report a problem with my internet?
Please call 01865 280923 or email email@example.com and confirm the following:
- Your OXFORD Single Sign On (SSO) username:
- Contact email & Telephone number:
- Site / Building / Room:
- How you are connecting: wireless/wired?
- Are there 3 LEDs lit green on your router?
Have you setup your Remote Access account password?
I am due to leave my accommodation, what should I do? When leaving your accommodation, reset the router by holding the reset button for at least 10 seconds until all of the lights come on. This wipes your logon credentials.
What can I use the service for?
The network is intended primarily for academic purposes but the reasonable and limited use for social and recreational purposes is acceptable for tenants. All use must be legal and meet the University regulations and policies applying to all University IT services facilities.
Who can use the connection in my flat?
The only people permitted to using the connection in the flat are those living in it. Ultimate responsibility for the service and all activity on the connection lies with the individual whose remote access account is being used.
Can I turn it off overnight or whilst I am out?
Yes. It is fine to turn the router off if you do not want to use it for a period. Simply press the ON/OFF button.
Can I change my Wireless Wi Fi logon password?
Yes. You will have to login to the router’s management page at 192.168.1.1 and go to Basic – Choose Wireless – There are passphrase sections for the 2.4 GHz & 5 GHz Wi Fi so within each section go to Security Options (WPA2-PSK) and type your new passphrase.