Graduate Accommodation Charter

It also explains your responsibilities as a resident. We have produced this document to outline the way we can work together to make sure your stay at Oxford is memorable for the right reasons.

Our mission

To provide a secure, sociable and supportive environment for graduates engaged in world class study.

Our values

  • To treat all residents fairly and equally
  • To listen to your feedback, suggestions and complaints
  • To provide our services in a timely manner, or to agreed timescales
  • To be open and transparent about our processes
  • To consult you wherever possible, ensuring our services meet your needs
  • To strive to continuously improve the way we provide our service

When you contact us we will:

  • Answer 9 out of 10 telephone calls within 10 seconds
  • Respond to 9 out of 10 emails within 3 working days
  • See you in person at the time scheduled, or within 10 minutes if unscheduled

In return we ask all residents to:

  • Adhere to the conditions set out in your tenancy agreement
  • Treat our staff with courtesy and respect
  • Show respect to your fellow residents and neighbours
  • Accommodate requests for access in order to maintain the property
  • Keep the property clean

Contact us

Graduate Accommodation team

+44 (0) 1865 2 80923

Our offices are open Monday to Friday 9:00 - 17:00